Reference

How pgsplay Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, deposit through DANA, OVO, or GoPay, and browse the lobby.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controls in your handsClear data retention termsYour right to request deletion
pgsplay How pgsplay Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Open the chat widget inside your account dashboard to ask about your data, request corrections, or flag a privacy concern. We respond during active support hours.

Email Privacy Request

Send a written request to our support email address for formal data access or deletion queries. Include your registered account name and the e-wallet linked to your profile.

Account Settings Panel

Some data preferences — like marketing communication opt-outs — can be managed directly inside your account settings without contacting support at all.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Account Storage

Your login credentials, wallet references, and session history are stored with encryption. We apply access controls so only authorised internal processes can read account-level data.

Cookie Use and Controls

We use functional cookies to keep your session active and analytics cookies to improve the lobby. You can review and adjust cookie preferences through the consent banner shown on first visit.

Retention and Deletion

Account data is held while your account is active and for a period after closure as permitted by applicable rules. Submit a deletion request through live chat or email and we will process it within the timeframe stated in our response.

Who to Contact for Changes

To correct a data error or update your registered DANA, OVO, or GoPay details, contact support through live chat or email. Wallet updates also go through an account verification step before they take effect.

Your Privacy Policy Questions, Answered

We collect your name, contact details, and the e-wallet identifiers you link — such as your DANA or OVO account. Device and session data is also logged for security purposes.

Yes. Payment references are transmitted via SSL-encrypted channels and are never stored in plain text. We retain only what is needed to process and verify your transactions.

You can. Send a data access request through live chat or email, including your registered account name. We will confirm what data we hold and share it with you in a readable format.

Submit a deletion request via live chat or email. Once verified, we process it within the period stated in our reply. Some data may be retained where applicable rules require it.

We do not sell your personal data. Data may be shared only with payment processors like DANA, OVO, or GoPay to complete transactions, and with service partners under confidentiality agreements.

Data is held for a period after account closure as permitted by applicable rules in your region. You can ask us directly how long your specific data will be retained after closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.